Northeast Ohio Business Reviews http://neoscoop.com/local-business/ Reviews of local Northeast Ohio businesses and services. en-us Nucleus CMS v3.31 © Weblog http://backend.userland.com/rss http://neoscoop.com/local-business//nucleus/nucleus2.gif Northeast Ohio Business Reviews http://neoscoop.com/local-business/ Interview with a Customer Service Guru http://neoscoop.com/local-business/index.php?itemid=14
However, blazing the trail to integrate customer service in his web site is local business owner Joe Mullet, owner of The Satellite Shop. Joe not only runs a very successful Internet business selling satellite equipment and programming, but he has made a name for his business supplying first class customer support.

If you were to visit Joe and his crew at their Tallmadge, Ohio order center you would certainly hear the phones ringing a lot. Almost non stop as a general rule. You see Joe has built his business on actually serving his customers much like the shop is a "brick and morter" business. He and his crew answer those phones and take individual time with each caller to fix programming issues, describe product, build custom systems and programming, and even talk a bit of satellite news and theory.

Joe and his crew have what we in the restaurant management business have always referred to as the "customer service bug", and a genuine "sense of urgency". I know in my management years, these qualities could make or break your store's reputation and success. Joe and his crew not only supply this high energy customer service platform, but they are experts.

My husband and I were invited to The Satellite Shop holiday party yesterday evening, and I must tell you Joe's energy and people appreciation is not only limited to his customers. The employees of The Satellite Shop are treated like family, and with great respect.

Joe has big plans for his business and web site, but every plan is designed to improve customer service. He recently developed a satellite TV information blog to deliver programming guides, tutorials, and in depth product reviews to help people understand the technical language and operation of cutting edge satellite TV and equipment. He talked about all the things he plans to do, and in true professional style has plans to implement every idea. He plans for FAQ systems, contact forms which generate a call to the customer to walk them through all of the satellite solutions available to them, and even 24 hour call center implementation.

If I had to pick one quote that entirely encompasses the time we spent with Joe and his crew yesterday it would be this.

"If we didn't answer our phones, we would be out of business."
Joe Mullet


Well, hats off to Joe Mullet for thinking outside the box, and delivering the customer service that Internet users have come to expect less and less.

Happy Holidays
Melanie Prough
Northeast, Ohio Business Review from: NEOScoop.com

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The Satellite Shop
467 Fenn Road,
Tallmadge, Ohio 44278

Monday-Friday 9am-6pm EST
Local 330-633-7133
Toll Free 1-866-328-0887
-----------------------------------------------------------------------------------------------------------------]]> Summit County http://neoscoop.com/local-business/index.php?itemid=14 Sat, 22 Dec 2007 03:08:29 -0400 Terms of Service - NEOScoop.com Northeast Ohio Business Reviews http://neoscoop.com/local-business/index.php?itemid=12 Each section contains businesses and service reviews for establishments and companies located in the listed Northeast, Ohio county category. If your business or establishment has more than one location, you may submit a review request and text for each one / county. No reviews are posted without complete administration approval. Only Northeast Ohio reviews will be posted on this site.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

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Administration]]> * Terms http://neoscoop.com/local-business/index.php?itemid=12 Sun, 25 Nov 2007 21:42:36 -0400 Lorain County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=10 This section contains business and service reviews for establishments and companies located in Lorain county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Lake county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration]]> Lorain County http://neoscoop.com/local-business/index.php?itemid=10 Sun, 25 Nov 2007 21:37:28 -0400 Medina County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=9 This section contains business and service reviews for establishments and companies located in Medina county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Lake county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration]]> Medina County http://neoscoop.com/local-business/index.php?itemid=9 Sun, 25 Nov 2007 21:36:24 -0400 Summit County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=8 This section contains business and service reviews for establishments and companies located in Summit county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Lake county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration
]]> Summit County http://neoscoop.com/local-business/index.php?itemid=8 Sun, 25 Nov 2007 21:33:58 -0400 Portage County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=7 This section contains business and service reviews for establishments and companies located in Portage county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Lake county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration]]> Portage County http://neoscoop.com/local-business/index.php?itemid=7 Sun, 25 Nov 2007 21:32:45 -0400 Ashtabula County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=6 This section contains business and service reviews for establishments and companies located in Ashtabula county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Lake county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration]]> Ashtabula County http://neoscoop.com/local-business/index.php?itemid=6 Sun, 25 Nov 2007 21:30:57 -0400 Geauga County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=5 This section contains business and service reviews for establishments and companies located in Geauga county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Lake county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration]]> Geauga County http://neoscoop.com/local-business/index.php?itemid=5 Sun, 25 Nov 2007 21:28:52 -0400 Lake County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=4 This section contains business and service reviews for establishments and companies located in Lake county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Lake county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration]]> Lake County http://neoscoop.com/local-business/index.php?itemid=4 Sun, 25 Nov 2007 21:24:39 -0400 Cuyahoga County, Ohio Business - Services Reviews http://neoscoop.com/local-business/index.php?itemid=3 This section contains business and service reviews for establishments and companies located in Cuyahoga county, Ohio. If your business or establishment has more than one location, you may submit a review request and text for each one. No reviews are posted without complete administration approval. Only Cuyahoga county, Ohio reviews will be posted in this category.

Business reviews are provided as a service to consumers and are submitted by non-employees and interviews collected by staff. All reviews are checked for accuracy, with earnest effort. Each review article must pass our standard review process.

If the business / company has a web site and wishes to include a link to the web site it can be provided within the post if the web site meets our user quality guidelines. If the business is an Internet only business, with no local services or local pick up it cannot be included.

A physical address must be provided for each business / company, to be included in the footer area of the article. Email address, phone numbers, hours of operation, and other contact information is included at administration's discretion.

You may NOT buy a review within NEOScoop, favorable or not. We do not sell links on this site. Advertisers may purchase an Ad for various display options, but all links to web sites will be "nofollowed". In other words, they will NOT provide any PageRank or backlink credit to the advertisers web site. Contact our sales department for inquiries.

To comment on a review or post, you must register for a user account. Be advised NEOScoop does not publish spam or any off-topic comments for any reason. Please use proper PG-13 language and be fair and honest, even if you had a bad experience with the company / business. Not all comments are published and are moderated according to the above guidelines. You may only comment one time per business / company, additional comments will be removed or moderated. Users may only have one account. Accounts found to be from a duplicate users will be removed, and you can be banned from the site for abuse. You MUST use a valid email address to register for a user account.

Terms and conditions are subject to change without notice and will be updated in the above textual body.

NEOScoop.com
Administration]]> Cuyahoga County http://neoscoop.com/local-business/index.php?itemid=3 Sun, 25 Nov 2007 21:17:12 -0400